OPERATIONS MASTERY

Effectively manage your database to maximize growth.

Double your online reviews - implement a 5-star customer review program.

Leverage 72 client touch points throughout each transaction.

Create a "what happens next" book for your clients - set clear expectations.

Run your business efficiently and maximize growth.

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Learn the ins and outs of running a successful Operation from Jeff Glover & Associates Operations Managers, Taylor Kerrigan & Taylor Cornfield. This coaching focuses on processes and procedures for your business to maximize growth in an efficient manner.

Who is Operations Mastery for?

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This real estate operations training course is perfect for a new agents and seasoned vets alike. It can be utilized as a checkpoint to make sure that the key objectives of the role are being executed to a high level. Recommended for the person in the key operations role and the team leader looking for clarity.

What's included:

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• 45-minute zoom group coaching hosted for 16 sessions with time for Q&A

• Free access to Glover U Admin/Operations Facebook group for regular questions and interaction

• Small group setting to provide maximum value and interaction with all members

• 1/2 off registration to Glover U annual Winter and Summer events

What you'll learn:

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• How to effectively manage your schedule to allow for maximum growth in the business

• How to turn your database into a "databank" through systemized daily, weekly and monthly touches

• How to double your online reviews by implementing a 5-Star client review program

• The do's and don'ts of running a successful client event

• How to leverage the operations role the right way as the business grows - key components and how to implement

• All of the mistakes Jeff Glover & Associates made during their growth years and how you can avoid them

• 72 client touch points during a transaction to provide maximum client communication

• Work an actionable schedule in this role that combines both recurring tasks and one-off tasks

• Learn how to create a what happens next book that will allow you to set clear expectations for your clients every step of the transaction

• How to identify the pitfalls in your organization and the correct processes to put in place as a result

Still have questions? Reach out to our Glover U team!

KANDYS LARSEN

When I graduated from college, I had no anticipation of going into real estate. So, when I found myself applying for an administrative role at a real estate office, I had no idea what I was getting into. Luckily, Geno D’Angelo was heavily involved with Glover U when I started working with him as an administrative assistant. The Operations Mastery course helped me build a solid foundation that allowed me to grow in my role from inputting listings and coordinating closings to successfully opening a brokerage and training new agents. I heavily credit Glover U for teaching me how to plan and organize my day to allow for the highest level of productivity each day. This course also helped me curate personalized marketing materials and strategic plans to help our agents increase their personal business. Glover U provided me all the tools and knowledge to be able to find confidence and success in a position that I never considered before and I couldn’t imagine my life any other way! Thank you Glover U!

SARAH KALJIAN

Operations Coaching with Glover U was crucial to lay the foundation for my role as Director of Operations for KW Professionals Market Centers. Working with Taylor gave me the confidence and structure I needed as a new DOO to execute at a high level and to understand what it takes to create and sustain a successful Operations system for a large Market Center. Taylor is in the Operations trenches daily - her coaching exemplifies that. I’m very grateful for the influence she has had, and continues to have, on my professional growth!